Customer Service
Welcome to WellSaSa.com Customer Service. In this section you may find the most Frequently Asked Questions and complete information about our service. We strive to provide the best customer service and selections. Please refer to menu on the left side for more information. To contact our Customer Service Department by phone, please call us at 718-238-3488 or email at service@wellsasa.com
Frequently Asked Questions
Our products is organized by categories, Please select categories from the top menu or you can also search by product name on the search bar located on top of each page.
We currently accept Visa, MasterCard, Discover, American Express, and PayPal for all orders. Cash and check payment is accepted at our office/showroom.
Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Please visit our Secure-Shopping-Guarantee page for more detail.
Please visit our Secure-Shopping-Guarantee page for more detail.
Yes, we accept paypal (paypal ID is order@wellsasa.com). Cash and check payment is accept at our office/showroom.
Currently we can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issused and contain a logo from either Visa, Mastercard, Discover, or American Express.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
If you are not 100% satisfied, you can return your item(s) for a full refund within 30 days of purchase. (Returns must un-wap,un-used and in the original packaging.)
1. Email us at order@wellsasa.com and request RMA #
2. You’ll get email reply back from us with detail instruction on how to return product. It may take 4-5 business days for your return to reach the fulfillment centers. Once it is received and inspected by the fulfillment centers (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 14 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
1. Email us at order@wellsasa.com and request RMA #
2. You’ll get email reply back from us with detail instruction on how to return product. It may take 4-5 business days for your return to reach the fulfillment centers. Once it is received and inspected by the fulfillment centers (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 14 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
It may take 4-5 business days for your return to reach the fulfillment centers. Once it is received and inspected by the fulfillment centers (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 14 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Yes. Click here to request catalog or you can pick up an copy at our office/showroom during regular office our 10am to 6pm (Monday to Sunday)
We are required by law to collect sales tax on orders shipped to New York. If you are shipping to New York, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.No taxes applied to all other states (except New York)
Our office/showroom is located at 8610 25th Ave, Brooklyn , New York,11214
30 Day Money-Back Guarantee We want you to be fully satisfied with every item that you purchase from www.wellsasa.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit. For more detail return , please go to return policy For more detail shipping, please go to shipping policy
Just login to my account and click on my account to update your email address.
You may email us at service@wellsasa.com to inquires about the product you want.
Check it out in our Shipping Info
Just login to your account and click on your order # to view your shipping tracking number and status.
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